Support
Help from the manufacturer — troubleshooting, care and spare parts for your Megahome distiller.
My distiller won't start or stops early
The most common cause is scale under the boiling chamber, which makes the thermal switch trip. Try these steps in order:
- Unplug the unit and let it cool completely.
- Descale the boiling chamber with citric acid if you haven't done so for a few weeks.
- Press the reset button on the base.
- Check the fan and air vents for dust.
- Still not working? Contact us with your serial number — the thermal switch, fan motor, gasket and base are available as spare parts.
Care routine
| When | What to do |
|---|---|
| After each batch | Empty the residue and rinse the boiling chamber. |
| When you see white scale | Descale with citric acid (more often with hard or well water). |
| As the instructions specify | Replace the activated-carbon post-filter (normal municipal tap water). |
| Every 5 batches (20 L) | Replace the carbon post-filter if your water is of uncertain quality — well water, stored or tanked water, or after a supply incident. |
| After every 4 L batch | Replace the carbon post-filter if contamination is known or strongly suspected. If water is known to be chemically contaminated, health authorities advise using an alternative supply rather than treating it at home. |
| Every few months | Wipe dust from the fan and vents; check the lid gasket. |
Common questions
How long does a batch take?
About 5.5–6 hours for 4 litres. Many owners run it overnight.
Is it noisy?
The cooling fan runs throughout the cycle, at roughly the level of a desk fan. Placing it in a kitchen corner or utility room, or running it overnight, works well.
Should I use a timer?
You do not need a timer: the distiller switches itself off at the end of the cycle. Please do not run it through a plug-in timer — many are not built for the continuous load of a heating appliance, and damage caused by a timer is not covered by the warranty. A light layer of scale after each batch is normal; descaling at least once a month takes care of it.
Do I need to install anything?
No. There is no plumbing — fill the chamber with tap water and plug it in.
Spare parts and service
Original filters, bottles, gaskets and spare parts are available through Megahome and our authorised sellers. Register your distiller so we can identify your model quickly, then contact us.
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