Widerrufsrecht

The Taiwan online store at megahome.com.tw is operated by 輝創聯合科技股份有限公司 (Taiwan Uniform Invoice No. 60666172), an authorised seller for Megahome (MEGAHOME CORPORATION). Representative: Julia Wang. Address: No. 155, Keji 5th Road, Annan District, Tainan City 70955, Taiwan. Phone: 06-233-8077. Email: info@megahome.com.tw

Seven-day right to cancel (Taiwan orders)

Under Article 19 of Taiwan's Consumer Protection Act, you may cancel your purchase by returning the goods within 7 days of receiving them, without giving a reason and without paying any fee.

The seven days are for inspection, not for trial use

This is the long-standing position of Taiwan's Consumer Protection Committee. You may examine the product to decide whether it suits you; that is not the same as using it. The inside of a distiller is a drinking-water contact surface: once water has been added and a cycle run, we cannot sell the unit to another customer as new, and we cannot verify what liquid was placed in it (the user manual prohibits distilling petroleum, isopropyl alcohol and other hazardous liquids).

Counts as inspection — opening the carton, removing the unit and accessories, checking the appearance and that nothing is missing, and switching on to confirm the power indicator works without adding water and without running a cycle.

Goes beyond inspection — adding water and running a distillation cycle, opening the activated-carbon sachets or the cleaner, or returning a unit with water, scale or any liquid residue inside.

If the product is in that condition you may still cancel and return it, but you are liable under the Civil Code for the resulting loss in the product's value. We assess that loss at NT$3,000. A distiller that has held any liquid is never resold as new, for the health and safety of other customers; the amount covers inspection, cleaning and disinfection, replacement of the carbon sachets and cleaner, functional retesting, and the loss from no longer being able to sell the unit as new. The amount is deducted from your refund.

This is not a restocking fee. Exercising your seven-day right costs you nothing; the amount above applies only where the product has been used and its value reduced.

How to return

• Tell us within 7 days at info@megahome.com.tw or 06-233-8077, quoting your order number.
• We pay the return carriage. We arrange collection; you neither ship it yourself nor pay up front.
• Please return it in the original carton with all accessories: collection bottle, carbon sachets, cleaner, nozzle and manual.
• Returns address: No. 155, Keji 5th Road, Annan District, Tainan City 70955, Taiwan.

Refunds

• We refund within 7 business days of receiving the returned goods and checking their condition.
• Bank-transfer orders are refunded to the account you nominate; we pay the transfer charge.
• Where the value-reduction amount above applies, we itemise the deduction when we refund.

Where the seven days do not apply

Taiwan's regulation on reasonable exceptions to the distance-selling right of cancellation lists categories such as customised goods, unsealed personal hygiene products, and unsealed audio-visual or software products. A household water distiller is not one of them, so the seven-day right applies normally.

Hygiene, other liquids and damage you cause

• A distiller treats drinking water. Once any liquid has been added and a cycle run, we cannot verify what the inside has been in contact with, so a unit that has held liquid is never resold as new.
• The user manual prohibits putting any liquid other than water in the distiller, including petroleum products, solvents and alcohol. If anything other than water has been added, please tell us before returning the unit. Cleaning, testing, disposal costs and any damage arising from it are your responsibility.
• Damage that is not a defect of the product — for example liquids other than water, a fall or impact, opening or repairing the unit yourself, not descaling as the manual describes, using a plug-in timer or the wrong voltage — is not covered by the warranty and is not eligible for exchange.

Faulty or damaged goods

A fault or transit damage is not limited by the seven-day period, and the value-reduction rule above does not apply to it. Photograph the problem and contact us; we repair or replace. The manufacturer's warranty against defects in manufacture is 1 year from the date of purchase — see the Warranty Policy. Nothing in this policy affects your statutory rights.